SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of babycoolclothes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://babycoolclothes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The gown is beautiful, like the picture.
Why 4 stars? There is a question of how accurate is commodity, well that's so and 4, but in case it seems to me that live look better than the picture
Shipping 27. 10.-06.12. To Sakhalin. Took on the increase, was too) For height 132 cm P10 (150 cm). We take in. Photo yet not отглаженного dress and phone distort color.
Wonderful!
Nice dress, Fast shipping
Afraid that did not have time to come to the birthday of her daughter. From the post office on the eve of the holiday))) package was 3 weeks. The dress is very beautiful. Poglazhu, will add more photo. Not only understand, why the size of the tag is made from the front Afraid, that will narrow waist, so as the girl have slender))) Ask the store, several times, but unfortunately, never received a response. The Seller sent in response to table, in which there is no size waist ((((but still came and even remaining stocks of small. Our height 120, weight kg
Fast delivery, quality excellent, the village is amazing, much better than our store, and the price much cheaper prodovtsu
Nice
Very beautiful loved
Dress is very good quality! Moscow 1 month. The growth of 130 took over 10 years, growth of 150. Very happy. Not narrow in the back. Great! It has ordered the store one, other models.
All fine 5 +
Perfect
Beautiful
Dress of 10 points, the 8, thank you. Inside cotton lining, this is a, and a thin layer of podyubnika, quality is quite good, thank you
Excellent quality, Fast shipping and affordable price. Hope it will fit to my niece for Xmas. I recommend this store and their products. RU: Excellent quality, and reasonable price. Hope her niece like. Recommend this seller and goods.
Superb quality'll buy
Elegant dress, Fast shipping, Spasibo
Perfect dress, cotton lining, which is very important, height 110, took 140-as it is intuitive, just right, but who wants to knee-length, you can in size
Very beautiful with lining, But I size ordered the wrong. Very Much. Well next New Year wear
top
Superfast delivery, two weeks, address is just amazing Karcher Super fabrik. recommend store
Dress is beautiful but The appliques flowers everywhere thread.
Beautiful dress, watch live more beautiful than the picture, don't try on another, well think size suitable.
Beautiful dress, arrived at the exact time, quality excellent recommend
Sweet and beautiful... Good stiching